You will find some useful information here where we have put together responses to some of the most frequently asked questions that may help you find the answer you’re looking for but of course always just pick up the phone to us if you can’t find the answer and we will be more than happy to help.
Holiday Direction are your premier travel agent based in Letchworth Garden City, Hertfordshire. With over 50 years experience in the travel industry our dedicated team of specialist travel consultants are passionate about discovering and sharing new and exciting destinations and offer their expertise, knowledge and personal experience based on a variety of destinations across the globe.
The expertise and passion of our travel consultants has quickly established us as one of the leading in worldwide tailor-made travel, picking up a number of awards we are extremely proud of, including Hertfordshire New Business of the Year 2017 and CLIA Rising Star Award 2017 to name a few.
We understand the time it takes to navigate through so many holiday options – that’s why our travel consultants are with you all the way to share their travel experience and meticulously plan your holiday, from start to finish.
We hope you enjoy the small selection of offers included in our magazine, but why not give us a call or make an appointment to come and see us in our private “By Appointment” travel suite.
We are pleased to be able to provide our premium service either face to face, over the phone or online - whichever way suits you, to make planning your next holiday as enjoyable as it should be!
We have a dedicated travel suite in our Letchworth HQ so if you’re local to the area and would like to book in to see one of our travel consultants please call or email and we will find the best time for you.
When you call us or visit us “By Appointment”, you will start your journey with one of our travel consultants who will guide you through finding the right holiday for you. But it does not end there, as our aftercare team will then be on hand to help all the way up to your holiday and beyond.
We tailor make every holiday we create, so if there’s something specific you want to see or do, we’ll do all we can to work it into your itinerary.
Worldwide, we only work with suppliers and airlines that meet our exacting standards, to ensure your trip will be of the very highest quality.
As a fully bonded member of The Global Travel Group and DNATA (one of the largest travel suppliers in the world), Holiday Direction is able to secure some of the best rates in the industry and pass these savings onto our much valued customers. Our member status also ensures that all holidays booked through Holiday Direction are fully ATOL Bonded (ATOL 3973) and all customer’s payments are fully secured, therefore giving our customers confidence and peace of mind their dream holiday is in safe hands.
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Holiday Direction Ltd trading as Cruise Direction & Holiday Direction is an Accredited Body Member of the Global Travel Group Limited. All the flights and flight-inclusive holidays are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate.
Your ATOL Certificate is proof that the holiday you have booked is protected by the ATOL scheme. It will tell you:
Global Protection Guarantee
Your payment is also covered by The Global Travel Group Limited Customer Protection Guarantee.
All your payments are made directly to The Global Travel Group Client Account. Your money is not available for use by the us and is held in trust until payment is due to the operator.
In the event of the failure of the agent or The Global Travel Group Limited, your money is secure in the separate Client Account and will be paid to the operator to ensure your holiday is unaffected.
In the event of the failure of the package organiser your money is secured by law under the arrangements made by the organiser. The Global Travel Group will assist you to find suitable alternative travel arrangements or, if appropriate, to obtain a refund from the relevant protection fund (e.g ATOL)
We strongly recommend for you to purchase adequate travel insurance from the day your booking is made. Without having travel insurance in place you will not be covered in the event of cancellation.
Please make sure it covers you for all the destinations being visited and if travelling on one of our cruise packages that a cruise is also covered.
An invoice detailing your booking will be sent to your email with 48 hours of making your booking.
For one of our tailor-made holidays you will also receive an ATOL certificate which confirms your protection under the ATOL agreement.
If you do not have an email address and requested this to be posted it can take 5 to 7 working days.
As a passenger you have a responsibility to make sure all the details of your holiday are correct.
It is very important that the names and dates of births of all passengers are 100% correct and match the details on your passport. Please check these details and thoroughly check the full itinerary and the price you were expecting to have paid.
Contact us immediately on 01462 417510 if any information is missing or incorrect, ideally within 24 hours of receiving your paperwork. You must notify us of any error made by Holiday Direction within 10 days of making a booking. Outside of this time, extra fees may apply to correct errors.
All cancellations must be confirmed in writing by the lead passenger.
Please contact us on firstname.lastname@example.org or post a letter to Customer Care, The Nexus Building, Broadway, Letchworth Garden City, Hertfordshire, SG6 3TA
These are processed on the day we receive them and not when they are sent so please check our customer service opening hours and make sure this is sent in good time to avoid higher charges. We recommend for your piece of mind to send any postal cancellations via a signed for delivery service.
We are not trained to offer medical advice so please contact your GP as soon as possible who will be able to help.
Should you be travelling on a cruise. some countries do require vaccinations to enter and on the rare occasion a vaccination is mandatory as the cruise line may deny boarding if this had not been done.