• Opening Hours

Our unparalleled service here at Holiday Direction means we want to make your whole journey with us from your first call to coming home and planning your next trip truly exceptional.

You will find some useful information here where we have put together responses to some of the most frequently asked questions that may help you find the answer you’re looking for but of course always just pick up the phone to us if you can’t find the answer and we will be more than happy to help.


Holiday Direction are your premier travel agent based in Letchworth Garden City, Hertfordshire. With over 50 years experience in the travel industry our dedicated team of specialist travel consultants are passionate about discovering and sharing new and exciting destinations and offer their expertise, knowledge and personal experience based on a variety of destinations across the globe.

The expertise and passion of our travel consultants has quickly established us as one of the leading in worldwide tailor-made travel, picking up a number of awards we are extremely proud of, including Hertfordshire New Business of the Year 2017 and CLIA Rising Star Award 2017 to name a few.

We understand the time it takes to navigate through so many holiday options – that’s why our travel consultants are with you all the way to share their travel experience and meticulously plan your holiday, from start to finish.

We hope you enjoy the small selection of offers included in our magazine, but why not give us a call or make an appointment to come and see us in our private “By Appointment” travel suite.

We are pleased to be able to provide our premium service either face to face, over the phone or online - whichever way suits you, to make planning your next holiday as enjoyable as it should be!

We have a dedicated travel suite in our Letchworth HQ so if you’re local to the area and would like to book in to see one of our travel consultants please call or email and we will find the best time for you.


When you call us or visit us “By Appointment”, you will start your journey with one of our travel consultants who will guide you through finding the right holiday for you. But it does not end there, as our aftercare team will then be on hand to help all the way up to your holiday and beyond.


We tailor make every holiday we create, so if there’s something specific you want to see or do, we’ll do all we can to work it into your itinerary.


Worldwide, we only work with suppliers and airlines that meet our exacting standards, to ensure your trip will be of the very highest quality.


As a fully bonded member of The Global Travel Group and DNATA (one of the largest travel suppliers in the world), Holiday Direction is able to secure some of the best rates in the industry and pass these savings onto our much valued customers. Our member status also ensures that all holidays booked through Holiday Direction are fully ATOL Bonded (ATOL 3973) and all customer’s payments are fully secured, therefore giving our customers confidence and peace of mind their dream holiday is in safe hands.


  • Hertfordshire New Business of the Year 2017
  • CLIA Rising Star Award 2017
  • Travel Agent of The Year - WAVE Awards 2017 (Special Recognition)
  • Holland America Line - Partnership Achievement Award (Highly Commended)
  • Princess Cruises - Partnership Achievement Award (Highly Commended)
  • Rocky Mountaineer Sales Excellence Award 2018

General Enquiries:

0800 0125 555

Customer Service Specific:

01462 417511

Customer Services Opening Hours:

  • Monday - Friday : 10:00am - 5:30pm
  • Saturday : 10:00am - 4:00pm
  • Sunday: Closed
Nexus building Holiday Direction
Call Us
0800 0125 555
The Nexus Building,
Broadway, Letchworth Garden City,
Hertfordshire, SG6 3TA

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Most Frequently Asked Questions